All reforms
Weak complaints handling
Improve sensitisation about the NTB Reporting App so traders can lodge and track complaints in real time
In progress
Medium priority
Status confirmed 11 August 2026Implementation is underway.
Where this stands
App live at tradebarriers.africa; covers non-tariff trade barriers only.
Why this reform was agreed
There is no single channel for complaints, service charters are not enforced and transparency is limited.
Ongoing and planned interventions
MTIC addresses trader complaints through a national mechanism for reporting and resolving non-tariff barriers. The NTB reporting app is available to traders in Uganda and across the East African Community at tradebarriers.africa.
Progress updates
No progress updates recorded yet
Updates are published as the lead institution confirms movement on this action.