All reforms
Weak complaints handling
Establish a single general complaints channel covering licensing, land, certification and other non-trade bottlenecks
In progress
High priority
Status confirmed 11 August 2026Implementation is underway.
Where this stands
Doing Business Portal Issues and Helpdesk module built: structured intake, automated routing, SLA clocks and status lookup. Awaiting go-live clearance.
Why this reform was agreed
There is no single channel for complaints, service charters are not enforced and transparency is limited.
Ongoing and planned interventions
MTIC addresses trader complaints through a national mechanism for reporting and resolving non-tariff barriers. The NTB reporting app is available to traders in Uganda and across the East African Community at tradebarriers.africa.
Progress updates
No progress updates recorded yet
Updates are published as the lead institution confirms movement on this action.